Returns Policy
This Returns Policy explains the general approach to cancellations, returns, exchanges and refund-related enquiries connected with product requests made through foruid.com.
1. About this Returns Policy
foruid.com is an advertisement and product showcase intended for visitors in the United Kingdom. The website may allow visitors to submit product availability requests, contact details and related enquiries.
This Returns Policy outline alignment with UK statutory consumer protection laws. Final purchase, return, exchange or refund arrangements are managed in compliance with your legal rights and any specific terms confirmed before completion of a commercial order.
2. Before submitting a request
Before submitting a product request, please review the product information carefully, including size, colour, quantity, indicative price and any delivery notes shown on the page.
Product images and colours may appear differently depending on your device screen, brightness settings and browser. If you are unsure about sizing, please check the size guide before sending your request.
3. Cancelling an enquiry before purchase
Submitting an enquiry or availability request through the website does not automatically create a confirmed order, contract, reservation or payment obligation. If you submitted a request by mistake, you may send a follow-up message asking for the enquiry to be cancelled or ignored.
4. Right to Cancel and Return (14-Day Cooling-Off Period)
In accordance with the UK Consumer Contracts Regulations 2013, if a purchase is completed online, you have a statutory right to cancel your order for any reason within 14 days from the day you (или указанное вами третье лицо) receive the goods.
To exercise this right, you must inform us of your decision to cancel via a clear statement before the 14-day period expires. Items must then be sent back within 14 days of your cancellation notification.
5. Size and colour exchanges
If the wrong size or colour is selected, an exchange may be arranged subject to stock availability and the final purchase terms confirmed at the time of order.
Because availability can change, we recommend checking the selected size and colour carefully before submitting a request or confirming any order.
6. Damaged, faulty or incorrect items (Statutory Rights)
Under the UK Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If you receive an item that is damaged, faulty or materially incorrect, you are legally entitled to:
(a) A full refund: Within 30 days of receiving the item.
(b) A repair or replacement: If reported after 30 days but within 6 months of receipt.
When reporting a fault, please provide your name, order details, a short description of the defect and clear photos to support your claim.
7. Return process
If a return is available, you must follow specific return instructions. These may include using a particular return address, including reference details inside the parcel, and using an appropriate delivery service.
Please do not send items back without checking the correct return instructions first. Unauthorised or incorrectly addressed returns may be delayed or may not be possible to process.
8. Refund timing and method
Where a refund is approved, we will reimburse all payments received from you, including the costs of basic delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered).
Refunds will be processed without undue delay and no later than 14 days after the day we receive the goods back. Reimbursements are processed back to the original payment method used for the transaction.
9. Return shipping costs
If you exercise your right to cancel under the 14-day cooling-off period (change of mind or incorrect size choice), you will be responsible for the direct cost of returning the goods, unless otherwise explicitly agreed before purchase.
If an item is confirmed to be faulty, damaged, or incorrect under the Consumer Rights Act 2015, we will bear or reimburse the reasonable costs of return postage.
10. Hygiene, handling and product condition
Clothing items should be tried on with reasonable care and kept clean. You are only liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning (e.g., trying them on in a way you would in a retail shop).
We reserve the right to deduct an amount from the refund if items are returned with clear signs of extended wear, odours, washing, damage or alterations that severely diminish their resale value.
11. Promotional offers and multi-item requests
If a purchase was made as part of a promotional offer, bundle, multi-item discount or free-delivery arrangement, any return or partial refund may affect the final promotional benefit.
For example, returning one item from a multi-pair offer may change the final discount or delivery eligibility depending on the terms confirmed before purchase.
12. Proof of purchase
You may be asked to provide proof of purchase, order confirmation, reference number or other identifying information before a return, exchange or refund enquiry can be reviewed.
Please keep any confirmation messages or order-related communication until your enquiry has been fully resolved.
13. Contacting us about a return
To ask about a return, exchange or refund-related issue, use the contact option on the main page and include all relevant details. Please avoid sending duplicate messages, as this may slow down response handling.
14. Disputes and unresolved issues
If you believe a return, exchange or refund issue has not been handled appropriately, please review our Dispute Resolution Policy.
We encourage visitors to provide clear information and supporting details so that concerns can be reviewed efficiently.
15. Related policies
This Returns Policy should be read together with our Terms & Conditions, Privacy Policy, Cookie Policy and Dispute Resolution Policy.
16. Updates to this Returns Policy
We may update this Returns Policy from time to time to reflect changes in product presentation, website functionality, operational practices or legal requirements.
The latest version will be published on this page with the updated revision date.