Dispute Resolution Policy
This Dispute Resolution Policy explains how concerns, complaints and unresolved issues connected with foruid.com should be raised and reviewed.
1. Purpose of this policy
foruid.com is an advertisement and product showcase intended for visitors in the United Kingdom. This policy explains the general process for raising a concern about website information, product requests, communications, returns, promotional messages or related customer service matters.
The aim is to help visitors explain the issue clearly so that it can be reviewed fairly and efficiently.
2. When this policy applies
This policy may apply if you have a concern about a product availability request, a contact form message, promotional communication, product information shown on the website, delivery-related information, a return enquiry or another issue connected with your use of foruid.com.
This policy does not replace any rights you may have under applicable consumer protection laws or other mandatory legal rules.
3. First step: contact us
If you have a concern, please use the contact option on the main page and describe the issue in clear detail. Where possible, include your name, preferred contact method, product details, size, colour, date of request, reference information and a short explanation of what happened.
Providing complete information at the start helps the issue to be reviewed more quickly.
4. Information to include
To help us understand your concern, please include the following information where relevant:
| Information | Example | Why it helps |
|---|---|---|
| Contact details | Name, email address or phone number | Allows the support team to respond to you |
| Product details | Colour, size, quantity or item description | Helps identify the item connected with the issue |
| Request details | Date of enquiry, order reference or message content | Helps locate the relevant communication |
| Issue description | What happened and what outcome you are requesting | Helps review the matter and suggest next steps |
| Supporting evidence | Photos, screenshots or delivery information if applicable | Helps verify product, delivery or communication concerns |
5. Review process
Once a concern is received, the information provided may be reviewed to understand the nature of the issue, identify relevant communications and determine what next steps may be appropriate.
If more information is needed, you may be asked to provide additional details before the matter can be reviewed further.
6. Response times
We aim to review messages as soon as reasonably possible. Response times may vary depending on the nature of the issue, the amount of information provided, operational workload, weekends, public holidays or the need to check additional details.
Please avoid sending duplicate messages, as this may slow down the review process.
7. Possible outcomes
Depending on the issue, the response may include clarification, product information, updated availability details, return instructions, a request for more evidence, a suggested exchange, a refund-related review or another practical resolution where appropriate.
The available outcome may depend on the final purchase terms, product condition, stock availability, delivery status and applicable legal requirements.
8. Product information concerns
If your concern relates to product images, descriptions, sizing information, colour presentation, prices, discounts or availability statements, please explain which part of the website you are referring to.
Product images, prices, copy, discounts and availability messages on this website are illustrative and may be updated without notice. Final details should be checked before purchase.
9. Return or refund concerns
If your concern relates to a return, exchange or refund, please review the Returns Policy first.
When raising a return or refund concern, include product details, the reason for the request, product condition, relevant dates and any supporting photos or confirmation messages where applicable.
10. Delivery concerns
If your concern relates to delivery timing, tracking, missing items or delivery damage, please provide any available tracking information, delivery messages, photos of packaging and a short description of the issue.
Delivery timing may be affected by stock availability, courier services, location, public holidays and circumstances outside normal control.
11. Promotional email concerns
If your concern relates to promotional emails, you can request to stop receiving them. More information is available on the unsubscribe information page.
Please allow a reasonable period for unsubscribe or communication-preference requests to be processed.
12. Escalating an unresolved issue
If you believe your concern has not been resolved after an initial response, you may send a follow-up message clearly stating that the issue remains unresolved.
In your follow-up, include the previous response, explain why you disagree with it and state what practical outcome you are requesting.
13. Fair use of support channels
Visitors are expected to use contact and support channels reasonably. Abusive, threatening, misleading, fraudulent or excessive messages may delay handling and may not receive a further response.
Clear, concise and accurate information helps issues to be reviewed more effectively.
14. Records and privacy
Information submitted in relation to a dispute or complaint may be kept for a reasonable period to review the issue, respond to follow-up messages, maintain records and comply with applicable requirements.
More information about the handling of personal information is available in our Privacy Policy.
15. External dispute options and statutory rights
This policy is intended to provide a practical process for reviewing concerns. It does not limit, exclude or replace any statutory rights available to consumers under the United Kingdom Consumer Rights Act 2015 or other applicable laws.
If a dispute cannot be resolved directly through our internal review process, you retain the right to seek independent advice from the Citizens Advice service or to refer the matter to an Alternative Dispute Resolution (ADR) provider appropriate for retail and website services in the UK.
16. Related policies
This Dispute Resolution Policy should be read together with our Terms & Conditions, Returns Policy, Privacy Policy and Cookie Policy.
17. Updates to this policy
We may update this Dispute Resolution Policy from time to time to reflect changes in website functionality, operational practices, support handling or legal requirements.
The latest version will be published on this page with the updated revision date.